FAQ
What areas does KLSWA serve?
KLSWA provides sewer and water services to Saugatuck, Douglas, and neighboring areas.
How do I start a new water service account?
Contact KLSWA for assistance with setting up new water service, including meter sizing and installation.
How can I pay my water bill?
Bills can be paid online, by mail to P.O. Box 8311, Carol Stream, IL, or directly at the KLSWA office.
What should I do if I have a sewer backup?
Contact KLSWA at (269) 857-2709. Immediate service is available for sewer emergencies. Visit sewer backup page for more information.
Are there seasonal water service options?
Yes, KLSWA provides on/off seasonal services for customers with vacation homes or seasonal residences.
What is cross-connection control?
Cross-connection control prevents backflow to protect water quality. KLSWA conducts inspections to ensure compliance.
How often are water quality reports available?
KLSWA provides annual water quality reports, available on their website under Water Quality Reports.
What is wellhead protection?
KLSWA has a wellhead protection program to ensure safe drinking water, focusing on protecting groundwater sources.
Who do I contact for after-hours emergencies?
For emergencies outside of office hours, call KLSWA’s after-hours number at (269) 286-6091.
How can I report issues or request assistance?
For assistance, you can reach KLSWA by phone or through their contact page online.